As most of America knows by now, the South was pounded by strong storms over the weekend causing a swath of tornadoes and flooding across the state of Tennessee. A record amount of rainfall created flash floods that have claimed lives, washed out portions of roads and left Nashville under several feet of water in some areas. As Music City and it's people wait for the waters to recede so that rebuilding and recovery can begin, everyone at the Universal Digital family would like to remind residents, and anyone travelling to state, to consult the Department of Transportation's Tennessee 511 system. To access the Interactive Voice Response system recorded at the Universal Digital Production studios on Music Row, simply dial 511 on any cell or landline telephone. The system provides travellers with specific information about road conditions and closures throughout the state. In times of disaster, information is key to a quick and safe recovery and IVR is a powerful tool to disseminate such information.
To help with the relief efforts, visit http://www.redcross.org/ or text the word "Redcross" to 90999 on your cell phone to add a $10 donation to your next bill.
Showing posts with label Nashville IVR. Show all posts
Showing posts with label Nashville IVR. Show all posts
Tuesday, May 4, 2010
Thursday, April 29, 2010
Story Time Through IVR
While the most common use of IVR is for customer service and call routing, some companies are utilizing the technology for entertainment purposes. Indian cellular provider Reliance Mobile has introduced a children's story telling IVR system. Through the system, a user can select from many of India's most famous folk tales narrated in one of ten common languages for a small per minute fee. In addition, a subscriber can select one of the stories as a caller tune for their phone. Caller tunes play a specific song or track rather than a ringer when someone is trying to connect with a user by phone. This serves as a form of entertainment for the caller, like on-hold music, while the connection is being established.
Although it may seem like a rather unimportant product, this and others like it are examples of non-traditional uses of IVR systems and their ability to generate revenue. In the United States, IVR has been employed for some entertainment purposes but not to the extent that it has been applied in European and Asian countries. This specific type of product might not work in the US, but a variation of it could be a hit with certain customers and/or demographics. It's hard to gauge the market for IVR-as-entertainment in the US but for now it appears to be a potential opportunity for development in India. Development of these types of IVR applications will help diversify the industry and allow it to live longer in a world where disruptive technology can change the world overnight.
Although it may seem like a rather unimportant product, this and others like it are examples of non-traditional uses of IVR systems and their ability to generate revenue. In the United States, IVR has been employed for some entertainment purposes but not to the extent that it has been applied in European and Asian countries. This specific type of product might not work in the US, but a variation of it could be a hit with certain customers and/or demographics. It's hard to gauge the market for IVR-as-entertainment in the US but for now it appears to be a potential opportunity for development in India. Development of these types of IVR applications will help diversify the industry and allow it to live longer in a world where disruptive technology can change the world overnight.
Monday, April 19, 2010
Proper Pronunciation of Nguyen
I'm convinced that one of the reason's people hate cold calling isn't because of rejection. I think we're really afraid of getting caught pronouncing the name wrong.
At Unidig we frequently record proper nouns for IVR applications. And whether we're recording a person's name, location or business - technology certainly gives us an edge we didn't have a few years ago. A partner recently said to me; "what did we do before You Tube?"
At UniDig we use You Tube and other online searches to find the proper pronunciation of a lot of local words and terms we may not be familiar with. Recently we recorded a project with the name Nguyen. It is a very common name in the states of California and Washington. As language enthusiasts, it is interesting to hear how different the name can sound depending on the Vietnamese or American accent used in the recording.
Here is the one we went with:
Executive Producer
Universal Digital Productions Inc.
At Unidig we frequently record proper nouns for IVR applications. And whether we're recording a person's name, location or business - technology certainly gives us an edge we didn't have a few years ago. A partner recently said to me; "what did we do before You Tube?"
At UniDig we use You Tube and other online searches to find the proper pronunciation of a lot of local words and terms we may not be familiar with. Recently we recorded a project with the name Nguyen. It is a very common name in the states of California and Washington. As language enthusiasts, it is interesting to hear how different the name can sound depending on the Vietnamese or American accent used in the recording.
Here is the one we went with:
Executive Producer
Universal Digital Productions Inc.
Monday, April 5, 2010
UniDig Launches New Partnership Driven Website
We are thrilled with our new website still located at www.unidig.com
I approached Gwen Canfield, owner of Creative Instinct to design a website for us that promoted and enhanced the partnership we have with each of our clients. It's this partnership that ensures we return the best quality product and is the secret of our success.
Creative Instinct offers full service visual branding and web design services enhanced by top notch customer service! With a focus on the medical industry Gwen allowed her incredible listening skills to really hear our needs and not only met them but exceeded them... not to mention learn about a new industry. If you're in the search for an updated or new design, Gwen Canfield and Creative Instinct come highly recommend from us!
Executive Producer
Universal Digital Productions Inc.
I approached Gwen Canfield, owner of Creative Instinct to design a website for us that promoted and enhanced the partnership we have with each of our clients. It's this partnership that ensures we return the best quality product and is the secret of our success.
Creative Instinct offers full service visual branding and web design services enhanced by top notch customer service! With a focus on the medical industry Gwen allowed her incredible listening skills to really hear our needs and not only met them but exceeded them... not to mention learn about a new industry. If you're in the search for an updated or new design, Gwen Canfield and Creative Instinct come highly recommend from us!
Executive Producer
Universal Digital Productions Inc.
Thursday, March 4, 2010
Nashville Is Music City
Nashville has a unique brand that draws visitors and conventions alike year after year. With that in mind the construction of a new convention center got underway this month. The website describes the new facility as having approximately 1.2 million square feet which will feature a 350,000 square foot exhibit hall which will double as a concert hall, more than 50 meetings rooms, two ballrooms and approximately 36 loading docks.
The construction is not without it's controversy, many buildings including the Musician's Hall of Fame had to be demolished to make way for the new center. Since the beginning, UniDig has met with various clients in Nashville as they attending company conventions here. We look forward to continuing that tradition with the new Music City Center.
For more information on the Music City Center please click here.
Tami Ross
Executive Producer
Universal Digital Productions Inc.
The construction is not without it's controversy, many buildings including the Musician's Hall of Fame had to be demolished to make way for the new center. Since the beginning, UniDig has met with various clients in Nashville as they attending company conventions here. We look forward to continuing that tradition with the new Music City Center.
For more information on the Music City Center please click here.
Tami Ross
Executive Producer
Universal Digital Productions Inc.
Friday, February 26, 2010
IVR Reminders
The idea of employing IVR systems for purposes other than answering and routing telephone calls is not new. Over the past several years IVR has been used in outbound information dissemination as well as for reminders from businesses, like doctors offices, about upcoming appointments. IVR Technology Group has taken this concept a step further to create iConfirm, an automated appointment reminder service. Nowadays, most people rely on appointment books or calendars on their computers or smart phones to manage their increasingly busy schedules. iConfirm builds on this model and integrates it with old fashioned telephone reminder services.
iConfirm is an online service that allows the user to input the times and dates of appointments and then receive an automated telephone reminder from an IVR system. Since the messages are delivered by a virtual operator, they are always done so pleasantly, consistently and in a timely fashion. Also, since the system is automated, human error will not result in delayed or missed appointment reminder phone calls. Although the idea in and of itself is not new or entirely original, it could be a very useful and convenient service in our increasingly busy lives. This is only one in a long line of uses for IVR above and beyond its original intent.
iConfirm is an online service that allows the user to input the times and dates of appointments and then receive an automated telephone reminder from an IVR system. Since the messages are delivered by a virtual operator, they are always done so pleasantly, consistently and in a timely fashion. Also, since the system is automated, human error will not result in delayed or missed appointment reminder phone calls. Although the idea in and of itself is not new or entirely original, it could be a very useful and convenient service in our increasingly busy lives. This is only one in a long line of uses for IVR above and beyond its original intent.
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