IVR in Training

Train by Cell has created a unique solution to the company training that has in the past been handled by in-class instruction or web-based utilities. Both in-class and web-based training have their benefits, but they require employees to generally take time out of their workdays and be available at a certain location or in front of their computers. Train by Cell has introduced a training scheme that is accessible on any smart phone including the ubiquitous Blackberry and iPhone. Employees are able to listen to training over their phones and then respond to questions through an IVR system or text message to test their comprehension of the material.

This system would not necessarily be ideal or optimal for all types of employees, however it could be extremely efficient for sales associates who conduct much of their daily work outside of the office. Mandatory training requirements could conceivably be met while waiting in an airport or during train commutes. This novel approach to corporate communication could save money for employers who would otherwise have to pay instructors to conduct one or more training class while taking employees away from their work. Furthermore, employees would be more free to complete training when their schedules allowed thus improving their overall productivity.