IVR Reminders

The idea of employing IVR systems for purposes other than answering and routing telephone calls is not new. Over the past several years IVR has been used in outbound information dissemination as well as for reminders from businesses, like doctors offices, about upcoming appointments. IVR Technology Group has taken this concept a step further to create iConfirm, an automated appointment reminder service. Nowadays, most people rely on appointment books or calendars on their computers or smart phones to manage their increasingly busy schedules. iConfirm builds on this model and integrates it with old fashioned telephone reminder services.

iConfirm is an online service that allows the user to input the times and dates of appointments and then receive an automated telephone reminder from an IVR system. Since the messages are delivered by a virtual operator, they are always done so pleasantly, consistently and in a timely fashion. Also, since the system is automated, human error will not result in delayed or missed appointment reminder phone calls. Although the idea in and of itself is not new or entirely original, it could be a very useful and convenient service in our increasingly busy lives. This is only one in a long line of uses for IVR above and beyond its original intent.