Automated Medical Followup

The ongoing healthcare debate in the United States has been spurred by many things, chief among them are the rising costs of medical care. Regardless of the outcome of the debate and future legislation, improved care and reduced costs should always be a goal to strive for in the medical field. Audiopoint has recently released a product that aims to do just that. NotifierRx is a telephone based application that can be used to communicate and follow-up with discharged patients to monitor their recovery and address any problems in a timely manner.

The recovery period following a hospital stay is fraught with opportunities for relapse or infection that can result in a costly readmission for care. NotifierRx communicates important recovery and medication reminders to patients but also allows for medical staff to acquire specific follow-up information. The patient can be asked a series of questions through an IVR system and his or her spoken answers are recorded for the physician to review. Based on the questions, appropriate actions can be taken quickly that could result in outpatient or even in-home care saving both time and money that would otherwise be spent during the readmission to the hospital. Time is of the essence in medical care and using automated systems to help with patient monitoring can shorten the response times and achieve cost savings and improved customer care.